Our certified hospitality staff can work with single or multiple properties to solve service and training related challenges. Seminars can be a single focused day of activities covering one aspect of the hospitality industry, or can be a series of courses that lead to a certificate, or preparation toward taking national certification examinations.

The Educational Institute of the American Hotel and Motel Association approves all course material.

Professional Certification
Our staff is certified to help hospitality employees prepare to take various national certificate examinations. Certificates range from back of the house occupations, to restaurant and beverage management, to certificates for senior hospitality managers.

Front Office & Guest Services Seminars
Guest service staff and managers will learn tricks and techniques for establishing and maintaining quality service for hospitality guests. The front office staff (who handle much of the paperwork and record keeping of any operation) is key to the property making sufficient money to stay in business. Learning how to operate a front office, both economically and efficiently, is vital to every property. Employees that enroll in the front office and guest services courses learn the correct way to operate economically and efficiently - for the good of the property and for the good of the guests.

Customers for Keeps Seminar
A good customer tells a minimum of 3 to 4 other people how great his or her experience was at a hotel, motel, restaurant, or other hospitality property. A disgruntled guest not only doesn't come back to the property, but also tells at least 10 other people "don't go there." Keeping a guest is a full time job for all hospitality employees, from the wait staff in a restaurant, to the senior management in the largest hotel. Employees taking the Customer for Keeps course learn what to do, what not to do, and how to handle difficult customers in order to have that customer for keeps.

Front Desk Service
Customer satisfactions starts at the front desk of any hospitality organization. A positive experience here sets the tone for the guest's stay and eventual return to the property. Setting a high standard for guest services translates not only into a happy guest, but also into referrals and valuable word-of-mouth referrals. Front desk employees are the most important of all hospitality staff members, and their skill development is essential to ongoing success.

Results Oriented Leadership
Effective leadership is critical to the profitable functioning of any facility. Employees are provided the opportunity to assess their leadership skills and learn how to create a blueprint to become an effective leader by understanding leadership styles and personality types. Goal setting, conflict management and communication skills are also brought in to the discussion.

NEW AT FAU - ON-LINE DISTANCE LEARNING

The perfect option for any busy Hospitality Industry professional. You can work as you learn at your own pace, by taking our "anywhere-anytime" courses. Whether you are looking to expand your career or learn about a specific area of the hospitality industry, our distance learning programs can help you. Distance learning offers the advantages of saving you time and money, learning at your own pace, and learning when it is convenient for you - all with easy to use and easy to understand materials.

You can choose from course modules that include: Customer Service, Management, Leadership, Human Resources, Safety, and Security.

Course fees start at $30.00 per module. Each course is available for 14 days after registration and need not be completed in one sitting. To register for a course, or to find out more information from our Hospitality Distance Learning Partner - InternetTrain, Inc click here.